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how was your experience?

Fill out the survey below to help us gain insight into your personal experience with imaginethis.

First name*

Last name*

Email*

General Experience

On a scale of 1–5, how easy was it to find the product or service you wanted?

On a scale of 1–5, how clear were the ordering steps from start to finish?

On a scale of 1–5, how confident did you feel placing your order on the site?

On a scale of 1–5, how easy was it to select the correct product and size?

On a scale of 1–5, how confident were you in setting up your artwork correctly for bleed, trim, and imposition?

Did the product preview (images or description) help confirm what you were ordering?

Yes

No

Were the material and finish options clear (vinyl, foamboard, banner, etc.)?

Yes

No

Did you complete your order successfully, or did you stop before finishing?

Yes

No

What device were you using when you ordered? (Phone / Tablet / Computer)

Phone

Tablet

Computer

Other

Checkout & Payment

On a scale of 1–5, how easy was the checkout and payment process?

Was pricing clear before you reached the checkout page?

Yes

No

Were shipping or pickup options easy to understand?

Yes

No

Did you receive your order confirmation or receipt promptly after ordering?

Yes

No

On a scale of 1–5, how confident were you that your payment went through successfully?

Artwork Upload & File Prep

Did you know where and how to upload your artwork files?

Yes

No

On a scale of 1–5, how clear were the file requirements (format, resolution, color mode)?

Did you experience any upload errors or unclear messages during file submission?

Yes

No

Did you have a chance to proof or approve your artwork before submitting?

Yes

No

On a scale of 1–5, how confident were you that your uploaded file matched what would be printed?

Final Thoughts

What was the most confusing part of using the website?

What was the best part of your experience?

Is there any feature or step you wish was simpler or explained better?

Would you recommend this website to a coworker or friend?

Yes

No

Maybe

In your own words, how did you feel about your online ordering experience as a whole?

location

1147 Oberlin Ave S.W.

Massillon, Ohio, 44647

email

sales@imaginetr.com

phone

(330) 481-1102

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