event products
THE ONLY LIFETIME WARRANTY IN THE INDUSTRY
lifetime warranty
Our Warranty Coverage
ImagineThis products are built to last, and our warranty reflects that commitment. Here’s what’s covered:
Frames & Hardware – Lifetime Coverage
All aluminum and magnesium tent frames (40mm and 50mm), flag poles, display frames, and inflatable structural components are covered by our lifetime warranty. If your frame or hardware fails under normal use, we’ll repair or replace the affected parts for as long as you own the product. We cover the parts – we only ask that you cover shipping.
Printed Goods – One-Time Reprint
Custom-printed canopies, walls, table covers, flags, and other fabric graphics are covered for a one-time warranty reprint in the event of premature fading or manufacturing defects.
Exclusions & Limitations
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Lost or stolen products are not covered under any warranty tier.
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Color accuracy concerns are not eligible for warranty claims unless Pantone color values were provided at the time of the original order. If a Pantone color was not specified, we cannot guarantee an exact color match and will not warranty a product based on color dissatisfaction.
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Damage resulting from misuse, modification, or failure to follow care and setup instructions is not covered.
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Normal wear and tear from extended use is not covered for printed goods, inflatables, or accessories (frames and hardware remain covered for life).