questions
frequently asked
- 01
Custom orders are any items or specifications not available on our website; since order details can’t be changed after submission, the comment section is for shipping notes only. Please contact your sales rep or email sales@imaginetr.com for custom requests.
- 02
Once an order is submitted, changes cannot be guaranteed due to our automated production process. If you need assistance, please reach out to your sales representative as soon as possible, and we will do our best to help.
- 03
Our typical turnaround time is 3 business days. If there are any delays or changes to this timeline, our team will proactively reach out to keep you informed.
- 04
Checks: ImagineThis Enterprise, LLC-1147 Oberlin Ave SW, Massillon, OH 44647 (330) 481-1102
Transfer: Contact us at ar@imaginetr.com for a copy of our banking details
Credit Card: Place your orders online at: https://www.imaginethisprinting.com, contact us at ar@imaginetr.com to request a CC payment link or request a credit card authorization form.
Payment Portal: We also have a payment portal that allows you to save payment methods for credit card and ACH, view your open invoices, make partial payments, and see payment history. You can register here using your email and zip code on fi le ( if you do not know the email and zip code in use, please confirm with us at: ar@imaginetr.com):
- 05
Most card issues can be resolved by double checking the information entered is correct.
The most common error is the zip code entered does not match the zip code the card is registered to, or the daily balance has been exceeded. Still having issues? Please contact us at ar@imaginethis.com
- 06
Please contact us at sales@imaginetr.com or your dedicated sales rep with your online order number or your PO# with your email.